Terms & Conditions

Terms & Conditions

1. Introduction

Welcome to Reeno! By accessing and using reeno.in (the "Website"), you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase or using our services.

2. Eligibility

  • You must be at least 18 years old or have parental consent to use this Website.
  • By placing an order, you confirm that all information provided is accurate and complete.

3. Orders & Payments

  • All orders placed on Reeno are subject to availability and acceptance.
  • We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors, fraudulent activity, or stock unavailability.
  • Payments must be made in full at the time of order placement. We accept debit/credit cards, UPI, net banking, and other available online payment methods.
  • Prices are subject to change without prior notice.

4. Shipping & Delivery

  • Orders are processed within 1 to 2 business days and shipped via our trusted courier partners.
  • Delivery timelines vary based on the delivery location. Estimated timelines can be found in our Shipping Policy.
  • Reeno is not responsible for delays caused by unforeseen circumstances such as weather conditions, courier disruptions, or incorrect addresses provided by customers.

5. Returns & Refunds

  • We accept returns only for damaged, defective, non-working, or incorrect items.
  • An unboxing video is mandatory for any return or refund request related to damaged or missing products.
  • Returns must be requested within 24 hours of delivery, following the guidelines mentioned in our Return and Refund Policy.

6. Cancellation Policy

  • Orders cannot be cancelled or modified once they have been placed.
  • In case of pricing errors or stock unavailability, Reeno reserves the right to cancel an order and issue a full refund to the customer.
  • For further details, refer to our Cancellation Policy.

7. Intellectual Property

  • All content on this Website, including images, text, logos, product descriptions, and designs, is the property of Reeno and is protected under applicable intellectual property laws.
  • Unauthorized use, reproduction, or distribution of any content from this Website is strictly prohibited.

8. Limitation of Liability

  • Reeno is not liable for any direct, indirect, or incidental damages arising from the use of our Website or products.
  • We do not guarantee that our Website will be error-free, uninterrupted, or entirely free from security vulnerabilities.

9. Privacy Policy

  • We prioritize the privacy of our customers. Personal information collected on this Website is processed in accordance with our Privacy Policy.
  • We do not sell or share personal data with third parties without consent, except where required by applicable law.

10. Governing Law & Disputes

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes arising out of or in connection with these terms shall be resolved exclusively in the courts of Madhya Pradesh, India.

11. Amendments

  • Reeno reserves the right to update or modify these Terms & Conditions at any time without prior notice.
  • Any changes will be posted on this page, and continued use of the Website following such changes implies acceptance of the revised terms.

12. Contact Us

For any queries regarding these Terms & Conditions, please reach out to us at:

contact.reeno@gmail.com